Warranty Service
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3-Year workmanship warranty
Ensuring a solid reno
Our 3-Year Workmanship Warranty covers work performed by Impact Construction Sudbury. This includes the quality of installations such as tile, flooring, trim, drywall, framing, finish carpentry and more. If any issues arise due to workmanship, you're covered for 3 years from the invoice date.
60-day inspection
Post-reno inspection, it's on us.
Your project includes a complimentary 60 day check-up to make sure the reno's are performing as expected.
Just reach out after 60 days and we'll come make sure everything is working correctly. Our goal is to ensure your renovation continues to perform the way it was designed to.
60-day inspection
Post-reno inspection, it's on us.
Your project includes a complimentary 60 day check-up to make sure the reno's are performing as expected. Just reach out after 60 days and we'll come make sure everything is working correctly. Our goal is to ensure your renovation continues to perform the way it was designed to.
What's Covered?
Select a service category below for more warranty details.
What’s Covered
This warranty covers all workmanship-related issues resulting from installation errors in cabinetry, including kitchen cabinets, vanities, built-ins, and storage units. This includes improper leveling or securing of cabinets, misaligned doors or drawers, uneven gaps, and incorrect installation of hardware such as hinges, handles, and slides. It also covers issues caused by inadequate fastening to walls or framing, resulting in movement, looseness, or sagging over time. Any operational problems—such as drawers not sliding smoothly or doors not closing properly—will be corrected at no charge when they are directly caused by installation workmanship.
What’s Not Covered
This warranty does not cover product defects or material-related issues such as warping, cracking, finish imperfections, colour variations, or manufacturer hardware failures. It also excludes damage caused by heavy impact, water exposure, humidity fluctuations, or misuse such as overloading shelves or slamming doors. Normal wear and tear—including minor finish wear, hinge adjustment needs over time, or loosening handles—is not covered. Problems resulting from pre-existing structural issues, uneven walls or floors, plumbing leaks, or alterations performed by other trades or the homeowner are excluded. Any limitations or failures caused by owner-supplied cabinetry or hardware that is mis-sized, low-quality, or defective fall outside the scope of this warranty.
What’s Covered
This warranty covers all workmanship-related issues resulting from installation errors in deck construction, including composite decking, wood decking, railings, stairs, footings, and structural framing. This includes improper fastening, uneven or loose boards, misaligned railings or stair components, framing or posts that are not properly secured, and footings that were not installed to the agreed specifications. It also covers movement, rocking, or instability directly caused by workmanship, as well as premature board lift, excessive squeaking, or unsafe railing conditions when they result from installation technique. Any adjustments or repairs required due to workmanship deficiencies will be completed at no charge.
What’s Not Covered
This warranty does not cover material-related issues such as warping, cracking, checking, fading, swelling, cupping, or colour variation in wood or composite boards. Decking products naturally respond to weather, UV exposure, moisture, and temperature swings; such changes are not considered defects. Structural movement caused by soil shifting, frost heave, water runoff, or inadequate site conditions is also excluded. For floating decks, any movement or settling of the structure due to seasonal ground shift or soil conditions is not covered, as floating decks are not fixed to deep footings. For attached decks, movement caused by the existing house structure, ledger rot, or pre-existing moisture problems is excluded. Damage caused by impacts, heavy loads, improper use, outdoor furniture, BBQ heat, pets, or other trades is not covered. Normal wear and tear—including surface fading, minor board movement, hairline cracks, fastener oxidation, or railings loosening over time—is excluded. Any failures related to owner-supplied materials, homeowner modifications, or code-compliance issues that were not part of the original agreed scope are also not covered.
What’s Covered
This warranty covers all workmanship-related issues resulting from installation or finishing errors in drywall taping and painting, when those issues are clearly noticeable from six feet away under normal lighting conditions. This includes improper mud application, poorly blended joints, visible seams caused by finishing errors, screw pops resulting from incorrect installation, and texture or surface inconsistencies created during the taping process. For painting, coverage includes adhesion issues caused by inadequate surface preparation, uneven coverage, roller or brush marks, visible streaking, or peeling that results directly from application errors. Any repairs required due to workmanship deficiencies will be completed at no charge.
What’s Not Covered
This warranty does not cover minor imperfections that are not visible from six feet away under normal lighting. It also does not cover issues caused by structural movement, humidity swings, or natural settling of the home, including small cracks, shrinkage cracks, or nail pops that occur over time. Damage caused by impacts, furniture, hanging items, moisture, household cleaners, or work performed by other trades is excluded. Pre-existing surface conditions—such as damaged drywall, contaminants, or stains—are not covered unless specifically included in the original scope. Normal wear and tear, scuffs, chips, fading, or marks from daily living are excluded, as are any failures related to owner-supplied materials or paint products.
What’s Covered
This warranty covers all workmanship-related issues resulting from installation errors in exterior flashings, metal capping, soffit, and fascia. This includes improper fastening, uneven or loose panels, gaps created by incorrect installation, poorly aligned trim pieces, and flashing that was not sealed or integrated correctly during installation. It also covers issues such as rattling, movement, or water intrusion that occurs directly because of workmanship deficiencies. Any adjustment or correction needed due to installation-related errors will be completed at no charge.
What’s Not Covered
This warranty does not cover material defects such as paint finish failure, factory coating issues, warping, or corrosion caused by the product itself. Damage caused by weather events—including windstorms, hail, ice buildup, heavy snow, fallen branches, or extreme temperature movement—is excluded. It also does not cover problems caused by improper roof ventilation, pre-existing structural issues, animal activity, or impact from ladders or other trades. Normal wear, fading, denting, or noise caused by thermal expansion is excluded. Failures related to owner-supplied materials, as well as any alterations or damage caused by others after installation, are also not covered.
What’s Covered
This warranty covers all workmanship-related issues resulting from installation errors in wood, vinyl, or composite fencing systems. This includes improperly set or aligned posts, insufficient fastening, panels or boards installed unevenly, gates that sag or fail to latch due to installation technique, and structural components that become loose because they were not secured correctly during construction. It also covers heaving or leaning only when it results directly from improper depth, poor compaction, or incorrect installation of post footings as outlined in the agreed-upon scope. Any adjustments or repairs required due to workmanship deficiencies will be completed at no charge.
What’s Not Covered
This warranty does not cover issues caused by natural ground movement, frost heave, soil expansion, erosion, flooding, or poor drainage conditions on the property. It also excludes damage from windstorms, fallen trees or branches, vehicle impact, pets, lawn equipment, climbing children, or other trades. Normal wear and tear—including wood checking, cracking, twisting, warping, fading, or shrinkage caused by weather and UV exposure—is not covered. For gates, seasonal swelling or tightening due to humidity changes is not considered a defect. Any problems caused by pre-existing soil conditions, owner-supplied materials, or modifications made after installation fall outside the warranty. Failures resulting from attaching items such as planters, privacy screens, or heavy decorations to the fence are also excluded.
What’s Covered
This warranty covers all workmanship-related issues resulting from installation errors in vinyl, laminate, engineered, or hardwood flooring. This includes improper subfloor preparation, uneven transitions, loose boards or planks, hollow spots caused by poor adhesion, and gapping or movement directly related to installation technique. Squeaking, shifting, or lifting that occurs due to workmanship deficiencies will be corrected at no charge, provided the issue is clearly visible or noticeable under normal living conditions.
What’s Not Covered
This warranty does not cover material defects such as cupping, bowing, delamination, fading, or factory imperfections. Damage caused by moisture, spills, plumbing leaks, humidity swings, pets, heavy impact, dragging furniture, or improper cleaning products is excluded. Normal wear and tear, scratching, and colour variations are also not covered. Issues caused by pre-existing subfloor problems, structural shifting, or owner-supplied materials fall outside the warranty. Any movement or damage resulting from environmental conditions rather than workmanship is excluded.
What’s Covered
This warranty covers workmanship-related issues resulting from improper framing practices, including incorrect fastening, poor load distribution, inadequate shimming, out-of-plumb walls, or improperly constructed openings. Any structural deficiencies directly caused by workmanship will be corrected at no charge.
What’s Not Covered
This warranty does not cover issues caused by structural movement, settling, water intrusion, rot, insect damage, or pre-existing framing deficiencies. It also excludes damage caused by other trades altering framing after installation. Owner-supplied materials or design changes that compromise structural stability are not covered.
What’s Covered
This warranty covers all workmanship-related issues resulting from installation errors. This includes improper alignment of glass panels, incorrect fastening or adjustment of hardware, rough or inconsistent door movement, and ineffective silicone or sealant application. Any leaks, binding, or operational issues directly caused by the installation will be corrected at no charge, and labour is included when manufacturer replacement parts are required due to a workmanship deficiency.
What’s Not Covered
This warranty does not cover product defects or failures related to manufacturing, such as hardware malfunction, glass imperfections, or spontaneous breakage. It also excludes damage caused by misuse, neglect, harsh cleaners, or work performed by other trades after installation. Normal wear and tear—including aging silicone, worn seals, and minor corrosion—is not covered, nor are issues caused by structural movement, tile or framing shifts, poor shower design (such as inadequate slope or open layouts), or pre-existing conditions behind the finished surfaces. Owner-supplied kits are excluded from coverage when failures stem from product quality or sizing issues.
What’s Covered
This warranty covers all workmanship-related issues resulting from installation errors in hardwood stairs, treads, risers, handrails, newel posts, spindles, and guard systems. This includes improper fastening, uneven or loose treads, inconsistent spacing, misaligned railings, squeaks or movement caused by installation technique, and gaps between components that occur due to workmanship deficiencies. It also covers issues such as poorly seated posts, loose balusters, uneven nosings, or stain blotching that is clearly noticeable under normal lighting conditions and is the direct result of improper application. Any adjustments or repairs required due to workmanship will be completed at no charge.
What’s Not Covered
This warranty does not cover natural wood characteristics such as grain variation, sheen differences, or normal colour inconsistencies caused by the way different hardwood pieces absorb stain. Every species and board (even of the same species) absorbs stain differently, and perfect colour matching between new and existing wood or other product is not always achievable. Variations in tone, undertone, or grain contrast are considered normal and are not defects. The warranty also excludes wood warping, cracking, twisting, or finish behaviour inherent to natural hardwood. Damage caused by humidity swings, seasonal expansion or contraction, heavy impact, pets, dragging objects, or improper cleaning products is excluded. Normal wear and tear—including scuffs, dents, finish wear, and squeaks caused by home movement—is not covered. Issues resulting from pre-existing structural conditions, subfloor problems, framing movement, or owner-supplied materials are also excluded, as is any damage caused by other trades or by homeowner alterations after installation.
What’s Covered
This warranty covers all workmanship-related issues resulting from installation errors in interior door installations. This includes improper shimming, misalignment, uneven reveals, incorrect fastening, and operational issues such as rubbing, sticking, binding, or latching problems directly caused by installation technique. Any adjustments required due to workmanship deficiencies will be completed at no charge.
What’s Not Covered
This warranty does not cover product defects such as warped slabs, bowed jambs, manufacturer hardware failures, or finish imperfections. Damage caused by humidity swings, impact, misuse, or other trades is excluded. Seasonal movement, natural wood expansion, or minor changes in reveal lines caused by home movement are not covered. Failures related to owner-supplied doors or hardware, or issues caused by structural shifting or pre-existing framing conditions, are also excluded.
What’s Covered
This warranty covers all workmanship-related issues resulting from installation errors in lockstone (interlock) patios, walkways, and landing areas. This includes improper base preparation, insufficient compaction, uneven laying of stones, poor edge restraint installation, and settling or movement directly caused by workmanship deficiencies. It also covers issues such as separated joints, excessive lippage, stones shifting due to inadequate bedding material, or drainage problems created by incorrect grading during installation. Any adjustments or repairs required due to workmanship will be completed at no charge.
What’s Not Covered
This warranty does not cover issues caused by natural ground movement, frost heave, freeze–thaw cycles, soil expansion or contraction, or inadequate property drainage. It also excludes damage caused by heavy vehicles, improper use, harsh de-icing salts, snowplow blades, power washing, furniture legs, or impacts. Efflorescence, colour variation, stone weathering, minor joint erosion, seasonal shifting, or normal wear and tear are not covered. Weeds, moss, or vegetation growth between joints are considered a maintenance issue and are not covered. Problems caused by pre-existing soil conditions, underground water, irrigation leaks, or owner-supplied materials also fall outside this warranty. Any movement or failure caused by home additions, other trades, nearby excavation, or landscape changes after installation is excluded.
What’s Covered
This warranty covers all workmanship-related issues resulting from installation errors in plumbing fixtures, including toilets, bathtubs, kitchen sinks, vanity sinks, faucets, shower valves, and related trim kits. This includes improper fastening, incorrect sealing, misalignment, leaks caused by poor installation technique, and loose or unstable fixtures that shift due to workmanship deficiencies. It also covers issues such as poorly seated toilets, loose taps, drain leaks, supply line leaks (not from defective hoses), or shower valve trim that doesn’t sit flush when the problem results directly from installation. Any adjustments or repairs required due to workmanship will be completed at no charge.
What’s Not Covered
This warranty does not cover product or manufacturer defects such as faulty cartridges, cracked porcelain, defective valves, internal component failure, weak finishes, or premature wear of moving parts. It also excludes issues caused by excessive water pressure, mineral buildup, corrosion, blockages in the existing plumbing system, or leaks caused by old or deteriorated shutoff valves or supply lines beyond the area of work. Damage resulting from improper use, chemical cleaners, impacts, or other trades is not covered. Normal wear and tear—including dripping caused by worn cartridges, finish discoloration, or gasket deterioration—is excluded. Any failures related to owner-supplied fixtures, low-quality products, or items that arrive with manufacturing defects fall outside the warranty. Problems caused by pre-existing plumbing issues, such as outdated pipes, poor drainage, venting issues, or water hammer, are also not covered.
What’s Covered
This warranty covers all workmanship-related issues resulting from installation errors in shed construction, including structures built on wood floors, skid systems, or concrete slabs. This includes improper framing, incorrect fastening, misaligned walls or doors, uneven floors caused by installation technique, roof components that were not secured correctly, and siding or trim installed improperly. For sheds built on wood floors, coverage includes issues related to incorrectly leveled skids, joists, or blocking. For sheds installed on concrete pads, coverage includes anchoring or fastening problems created by improper installation. Door, window, or hardware alignment issues that arise due to workmanship deficiencies will be corrected at no charge.
What’s Not Covered
This warranty does not cover issues caused by ground movement, frost heave, soil expansion, settling, erosion, or drainage problems on the property. Wood floors exposed to moisture, standing water, rot, pests, or improper ventilation are not covered. Concrete pad cracking, shifting, or movement caused by soil conditions, freeze–thaw cycles, or property drainage is excluded. Normal wear and tear—including wood swelling, shrinkage, fading, or minor warping—is not covered. Damage from windstorms, snow load, fallen branches, vehicle impact, pets, lawn equipment, or other trades is excluded. Any problems caused by owner-supplied materials, aftermarket modifications, or attaching heavy items such as shelving, tools, or storage systems that overload the structure are also not covered. Roof leaks caused by extreme weather or from items mounted through the roof (satellite dishes, vents, etc.) are excluded.
What’s Covered
This warranty covers all workmanship-related issues resulting from installation errors in tile floors, walls, and showers. This includes improper substrate preparation, incorrect mortar application, uneven tile placement, lippage beyond industry tolerance, and poorly aligned grout joints. It also covers issues caused by inadequate waterproofing installation in shower areas, such as missed seams or improperly applied membranes. Any hollow tiles, loose tiles, cracked grout, or moisture-related problems that occur due to workmanship deficiencies will be repaired at no charge, and labour is included when manufacturer-approved materials need replacement because a workmanship error contributed to the failure.
What’s Not Covered
This warranty does not cover product- or material-related failures such as tile imperfections, warping, natural stone variation, grout discoloration, or defective mortar or grout mixes. It also excludes damage caused by improper use, heavy impact, harsh chemicals, steam mops, dragging appliances, or structural movement in the home that causes tile or grout to crack. Issues resulting from pre-existing conditions—such as uneven subfloors, weak framing, water-damaged substrates, or inadequate ventilation—are not covered if they affect tile performance. Normal wear and tear, including minor grout cracking, sealant aging, staining, or mildew caused by home maintenance or moisture levels, is excluded. Any failures caused by other trades, plumbing leaks, shower design limitations, or owner-supplied materials are not covered under this warranty.
What’s Covered
This warranty covers all workmanship-related issues resulting from installation errors in trim, casing, and baseboards. This includes improper mitre cuts, uneven joints, poor fastening, visible gaps caused by installation, and misaligned or loose trim pieces. Any deficiencies in fit, finish, or alignment that are clearly visible from a 6ft viewing distance under normal lighting will be corrected at no charge.
What’s Not Covered
This warranty does not cover natural wood movement such as seasonal expansion, shrinkage, or minor gapping caused by humidity changes. It also excludes damage from furniture, impacts, moisture, pets, or other trades. Normal wear and tear—including caulking shrinkage, paint touch-up needs, or surface dents—is not covered. Owner-supplied trim materials or issues caused by pre-existing wall or floor irregularities are also excluded.
What’s Covered
This warranty covers all workmanship-related issues resulting from installation errors in vinyl siding systems. This includes improper fastening, uneven courses, misaligned joints, and incorrect installation of starter strips, J-channels, corner posts, or trims. It also covers siding movement, rattling, or separation that occurs due to improper nailing, as well as water intrusion caused by incorrectly installed flashing or house wrap details. Any corrections needed due to installation-related errors will be completed at no charge.
What’s Not Covered
This warranty does not cover product or material defects such as warping, buckling, fading, cracking, or brittleness caused by the vinyl itself. Damage resulting from extreme temperatures, direct heat sources (such as BBQ heat or reflected window glare), windstorms, hail, impact, or other weather events is excluded. Issues caused by pre-existing structural problems, moisture behind the walls, improper framing, or failed building envelope components are not covered. Normal wear, colour fading, or damage from pressure washing, ladders, landscaping tools, or other trades is excluded. Failures related to owner-supplied siding materials or modifications performed after installation are also not covered.
What’s Covered
This warranty covers all workmanship-related issues resulting from installation errors in window and door installations. This includes improper alignment, incorrect fastening, poor shimming, air or water leakage caused by installation technique, and misaligned interior or exterior trims. It also covers operation issues such as sticking, rubbing, or latching problems when they result directly from improper installation. Any adjustments, sealing corrections, or repairs required due to workmanship deficiencies will be completed at no charge.
What’s Not Covered
This warranty does not cover material or manufacturer defects such as hardware failures, seal failures between glass panes, warped frames, finish imperfections, or faulty components. Damage caused by weather events, misuse, forced entry, impact, pets, or other trades is excluded. Normal wear and tear—including aging caulking, weatherstrip compression, or minor cosmetic changes—is not covered. Issues caused by structural movement, foundation settling, ventilation problems, or pre-existing rot or water damage are also excluded. Failures related to owner-supplied windows, doors, or hardware fall outside the scope of this warranty.
Submit a Ticket
You will need to enter your Invoice # in the form below.
The warranty period is valid for 3 years from the invoice date.
